送貨及退款細則

SHIPPING POLICY

These Terms and Conditions are binding on all customers of WOOFYSQUEAK CO. Please read these terms and conditions carefully before placing orders. By using the site or placing orders via the company, you agree that you have read these terms and conditions and that you accept and agree to be bound by them (including any subordinate legislation made under the relevant statute or statutory provision).

Delivery service is only available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands. For Extended Area or outlying islands, we would recommend using SF express (freight by customers only) for large parcels or by surface post for small parcels.

If no elevator service is available for premises, an additional delivery fee of will be charged. (floor: HK$20 per floor) Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.

All orders are subject to confirmation of final availability and Woofysqueak Co. reserves the right to reject the order in the event that any of the products requested are unavailable.

Order will be dispatched as soon as possible. Unless it is a pre-order or group-purchased item, the earliest delivery time would be the second day, or the latest within 14 days. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.

Delivery service will be suspended when there is public holiday, the typhoon signal No.8 or above or the black rainstorm signal is hoisted.

We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

No refunds or changes will be accepted for any reason other than out of stock by the supplier.

Unless the package itself has defective, due to hygiene considerations, once the product is opened, eaten or has any damage caused by the consumers, returns and exchanges are not accepted.

If you find any problem with the product after opening (for example: found bugs, mold, etc.), please take relevant photos and send them to our customer service via WhatsApp (59970668), we will need to report the case to the supplier and then process to the next procedure.

If there is a confirmed problem with the item itself, we must receive all returned items before the customer can arrange for a refund or exchange. A full refund will be made if out of stock by the supplier.

Exchanges or refunds will be processed ONLY after we receive and inspect the returned items, and exchange comes before refund.

We will process the refund in the same method when you paid. If you need a different refund method, please contact our customer service.

Online (Order via WhatsApp / Website): PayMe, FPS, Bank Transfer, PayPal, VISA, MasterCard.

Customers are required to bear the 5% Paypal processing fee of a refund on behalf of VISA or MasterCard.